Refund Policy

Last updated: May 24, 2026

This Refund Policy applies to paid digital reports, paid unlocks, saved report access, and related digital products (collectively, "Reports") offered by Jade Match ("we," "our," or "us"). By making a purchase, you agree to this Refund Policy.

1. Digital Product Nature

Our Reports are digital content and digital services. Once a Report is unlocked, generated, displayed, emailed, or otherwise made available to you, delivery is considered complete. Because Reports are digital, personalized, and immediately accessible after purchase, all sales are generally final once delivery has occurred, except as expressly stated below or as required by applicable law.

2. When You May Be Eligible for a Refund

We will review your request and may issue a refund in the following situations:

• **Non-delivery.** You were charged, but the Report was not generated or made accessible.
• **Technical failure.** The private Report link cannot be accessed due to a technical issue caused by us.
• **Duplicate charge.** You were charged more than once for the same Report.
• **Incorrect amount.** You were charged an amount different from the price displayed at checkout.
• **Unauthorized charge.** Payment was processed without your authorization and without successful delivery.

3. What Is Not Refundable

After a Report has been delivered or made available, it is generally non-refundable for reasons including, but not limited to:

• You disagree with or dislike the interpretation, tone, or content of the Report
• You disagree with the compatibility score or any other metric
• You expected a different emotional tone or outcome
• You changed your mind after purchase
• You entered incorrect birth information, relationship context, or other inputs
• You submitted an incorrect email address
• You shared the Report link with others and later regretted doing so
• You failed to save, download, or screenshot the Report
• You misunderstood the entertainment and self-reflection nature of the Service
• You experienced a relationship outcome that differs from the Report's reading

Variation in wording, tone, specificity, or perceived accuracy is inherent to AI-generated or automated content and does not, by itself, qualify a delivered Report for a refund. Subjective dissatisfaction is not grounds for a refund after delivery.

4. How to Request a Refund

Refund requests must be submitted within **7 days** of purchase, unless a longer period is required by applicable law or by the payment provider's rules. Requests submitted after this period may be denied.

To submit a refund request, contact us and include:

• The email address used at purchase
• The order ID, payment receipt, or approximate purchase date and time
• The Report link (if available)
• A clear description of the issue
• Screenshots of any error messages or technical problems (if applicable)

5. Review and Processing

We review refund requests on a case-by-case basis. We may, at our discretion and subject to applicable law, approve a full refund, issue a partial refund, replace the Report, regenerate the Report, or restore access to the Report.

Approved refunds are returned through the original payment method. Processing times vary by bank, card network, and payment processor. We do not control how quickly refunded funds appear in your account.

6. Chargebacks and Disputes

If you file a chargeback or payment dispute with your bank or payment provider, access to the related Report may be suspended while the dispute is under review. We may provide transaction records, delivery logs, and access evidence to the payment processor or merchant of record to respond to the dispute.

We encourage you to contact us first before filing a chargeback, as many issues can be resolved more quickly through direct communication.

7. Abuse and Misuse

We reserve the right to deny refunds, block future purchases, limit access, or preserve relevant records if we reasonably suspect abuse, fraud, repeated refund requests, payment bypass attempts, account compromise, harassment, or violation of our Terms of Service.

8. Fees and Taxes

Taxes, currency conversion charges, platform fees, card network fees, bank fees, and third-party payment processing fees may not be refundable unless required by applicable law or handled directly by the payment processor.

9. Your Legal Rights

Nothing in this Refund Policy limits any non-waivable consumer rights that apply in your jurisdiction. Where mandatory law provides stronger refund, cancellation, or digital-content rights than this policy, those statutory rights apply.

If a third-party payment processor or merchant of record processes your transaction, their refund, dispute, tax, and compliance rules may also apply and may affect your eligibility, timing, or method of refund.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase applies to that purchase.

11. Contact Us

For refund requests or questions about this policy, please visit our Contact page at [yourdomain.com/contact].